PLEASE FILL OUT THE CALIMET RETURN FORM (ON RIGHT SIDE) TO REQUEST A WRMA# (WHOLESALE RETURN MERCHANDISE AUTHORIZATION NUMBER) FROM CALIMET RMA DEPARTMENT.

ANY UNAUTHORIZED RETURNS OR EXCHANGES (WITHOUT APPROVED WRMA#) WILL CAUSE DELAYS OR DENIAL OF REFUND. IF UNAUTHORIZED RETURN OR EXCHANGE NOT PICK UP BY 3 DAYS, CALIMET IS NOT LIABLE FOR ANY DAMAGE OR LOST.

ONCE YOUR REQUEST IS APPROVED, YOU WILL RECIEVED A WRMA#, AND RETURN AGREEMENT BY EMAIL. YOU NEED TO PRINT, SIGN, AND DATE.

1. WARRANTY DURATION – ALL PRODUCTS SOLD BY CALIMET ARE COVERED BY A WARRANTY PERIOD SPECIFIED AT THE TIME OF PURCHASE (5 YEARS FOR RESIDENTAL AND 3 YEARS FOR COMMERCIAL, THIS IS ALSO MENTIONED IN THE PRODUCT USER MANUAL.


2. WARRANTY TERMS – DURING THE WARRANTY PERIOD, CALIMET WILL REPAIR OR REPLACE THE DAMAGE PART(S), AT ITS DISCRETION, FREE OF CHARGE IF IT IS FOUND TO HAVE A MANUFACTURING DEFECT. THE WARRANTY DOES NOT COVER DAMAGES RESULTING FROM MISUSE, ACCIDENTS, UNAUTHORIZED REPAIRS, MODIFICATIONS, OR WEAR AND TEAR FROM NORMAL USE.


3. PROOF OF PURCHASE – TO CLAIM WARRANTY SERVICE, CUSTOMERS MUST PROVIDE A VALID PROOF OF PURCHASE, SUCH AS AN INVOICE OR RECEIPT, CLEARLY INDICATING THE PURCHASE DATE AND PRODUCT DETAILS.


4. REPAIR COMPLETION TIME – FOR WARRANTY REPAIR, CALIMET WILL STRIVE TO COMPLETE THE REPAIR WITHIN A REASONABLE TIMEFRAME. THE ESTIMATED REPAIR TIME WILL BE COMMUNICATED TO THE CUSTOMER.

1. EVALUATION – FOR REPAIRS REQUESTED OUTSIDE THE WARRANTY PERIOD, CALIMET WILL ASSESS THE PRODUCT’S CONDITION AND PROVIDE AN ESTIMATE OF THE REPAIR COST, INCLUDING PARTS AND LABOR.


2. CUSTOMER APPROVAL – ONCE THE REPAIR ESTIMATE IS PROVIDED, CUSTOMERS WILL BE CONTACTED TO APPROVE THE REPAIR COST BEFORE ANY WORK IS INITIATED. IF THE CUSTOMER DECLINES THE REPAIR, THEY MAY BE RESPONSIBLE FOR ANY EVALUATION OR DIAGNOSTIC FEES INCURRED.


3. REPAIR COMPLETION TIME – UPON RECEIVING APPROVAL FOR AN OUT-OF-WARRANTY REPAIR, CALIMET WILL STRIVE TO COMPLETE THE REPAIR WITHIN A REASONABLE TIMEFRAME. THE ESTIMATED REPAIR TIME WILL BE COMMUNICATED TO THE CUSTOMER.

1. INITIATING A REPAIR REQUEST – CUSTOMERS CAN INITIATE A REPAIR REQUEST BY CONTACTING OUR CUSTOMER SERVICE DEPARTMENT BY SERVICE@CALIMETCO.COM AND PROVIDE THE FOLLOWING INFORMATION:
   • OWNER INFO

FULL NAME:
COMPANY NAME:
PHONE NUMBER:

• • INSTALLER INFO

FULL NAME:
COMPANY NAME:
PHONE NUMBER:

• • PRODUCT INFO

MODEL #:
SERIAL #:
INSTALLED DATE:
PROOF OF PURCHASED:

1. • DESCRIPTION OF THE ISSUE


2. REQUEST PROCESSING – AFTER ALL REQUIRED INFO IS RECIEVED, OUR SERVICE DEPARTMENT WILL PROVIDE THE REPAIR CASE NUMBER TO CUSTOMER VIA EMAIL OR TEXT.


3. SHIPPING OR DROP-OFF – FOR PRODUCTS REQUIRING REPAIR, CUSTOMERS MAY BE REQUIRED TO SHIP THE PRODUCT TO OUR DESIGNATED SERVICE CENTER OR DROP IT OFF AT A SPECIFIED LOCATION, AS DIRECTED BY OUR CUSTOMER SERVICE TEAM. SHIPPING COSTS AND ARRANGEMENTS WILL BE DISCUSSED DURING THE REPAIR REQUEST PROCESS.


4. REPAIR UPDATES – DURING THE REPAIR PROCESS, CALIMET WILL PROVIDE REGULAR UPDATES TO THE CUSTOMER REGARDING THE PROGRESS OF THE REPAIR. ANY UNEXPECTED DELAYS OR CHANGES IN THE REPAIR STATUS WILL BE COMMUNICATED PROMPTLY.


5. COMPLETION AND RETURN – UPON COMPLETION OF THE REPAIR, CALIMET WILL CONDUCT A THOROUGH QUALITY CHECK TO ENSURE THE PRODUCT IS IN PROPER WORKING CONDITION. ONCE THE REPAIR IS DEEMED SUCCESSFUL, THE PRODUCT WILL BE RETURNED TO THE CUSTOMER USING THE AGREED-UPON SHIPPING METHOD. SHIPPING COSTS IS PAY BY THE CUSTOMER.

TO ENSURE A SMOOTH REPAIR PROCESS, CUSTOMERS ARE EXPECTED TO:

• • PROVIDE ACCURATE INFORMATION ABOUT THE PRODUCT AND THE ISSUE ENCOUNTERED.
  • COOPERATE WITH CALIMET’S CUSTOMER SERVICE TEAM THROUGHOUT THE REPAIR PROCESS.
  • FOLLOW ANY INSTRUCTIONS PROVIDED REGARDING SHIPPING, PACKAGING, OR DROP-OFF PROCEDURES.
  • INFORM CALIMET OF ANY CHANGE IN CONTACT INFORMATION TO ENSURE EFFECTIVE COMMUNICATION.

LIMITED LIABILITY – CALIMET IS NOT LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM THE REPAIR PROCESS OR ANY DELAY IN REPAIR COMPLETION.