1. ALL RETURN ITEM(S) MUSTS BE IN ORIGINAL, UNOPEN CONDITION, OR NOT DAMAGED IN ANY WAY ACCOMPANIED WITH THE ORIGINAL RECEIPT.
2. ALL ACCESSORIES AND FREE GIFTS (IF ANY) THAT INCLUDED IN THE PACKAGE MUST BE RETURN IN ORIGINAL, UNOPEN CONDITION.
3. RETURN ITEM(S) CANNOT BE PART OF A DISCOUNT BUNDLE.
4. SALE AND CLEARANCE PRODUCTS ARE NOT RETURNABLE.
5. ALL ITEMS MUST BE RETURN WITHIN 30 DAYS OF THE PURCHASE DATE.
6. INVOICE # AND REASON FOR RETURN (RESTOCKING FEE % WILL BE BASE ON YOUR ITEM CONDITION AND REASON FOR RETURN)

PLEASE FILL OUT THE CALIMET RETURN FORM (ON RIGHT SIDE) TO REQUEST A RMA# (RETURN MERCHANDISE AUTHORIZATION NUMBER) FROM CALIMET RMA DEPARTMENT.

ANY UNAUTHORIZED RETURNS OR EXCHANGES (WITHOUT APPROVED RMA#) WILL CAUSE DELAYS OR DENIAL OF REFUND. IF UNAUTHORIZED RETURN OR EXCHANGE NOT PICK UP BY 3 DAYS, CALIMET IS NOT LIABLE FOR ANY DAMAGE OR LOST.

ONCE YOUR REQUEST IS APPROVED, YOU WILL RECIEVED A RMA#, AND RETURN AGREEMENT BY EMAIL. YOU NEED TO PRINT, SIGN, AND DATE.

SECURELY PACK ALL ITEM(S) AND INCLUDED THE RETURN AGREEMENT IN A BOX OF YOUR CHOICE. PLEASE SHIP YOUR RETURN PACKAGE TO THE ADDRESS BELOW:

CALIMET RMA DEPARTMENT

9949 HAYWARD WAY, SOUTH EL MONTE, CALIFORNIA 91733

TEL. 626.452.9009  |  SERVICE@CALIMETCO.COM

CUSTOMER IS RESPONSIBLE FOR ENSURING ALL RETURNED ITEM ARE PACKAGED CORRECTLY. FOR GATE OPERATORS. USE STRONG, STURDY BOX WITH DUCT TAPE TO SEAL THE BOX COMPLETELY.

PURCHASE A TRACKABLE MAILING LABEL FROM YOUR PREFERRED SHIPPING SERVICE. THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN SHIPPING LABEL UNLESS CALIMET RMA DEPARTMENT PROVIDES IT. AFFIX YOUR MAILING LABEL AND MAIL YOUR PACKAGE TO CALIMET RMA DEPARTMENT RETURN ADDRESS.

CALIMET IS NOT LIABLE FOR PRODUCTS DAMAGED OR LOST DURING RETURN SHIPPING. IT IS RECOMMENDED TO PURCHASE TRACKING AND INSURANCE FOR ANY RETURNS.

YOU MUST EMAIL YOUR TRACKING NUMBER WITH YOUR RMA# TO SERVICE@CALIMETCO.COM

RETURN NEEDS TO BE SHIPPED WITHIN 7 CALENDAR DAYS AFTER RMA# AND RETURN AGREEMENT ARE PROVIDED OR REFUND WILL BE DELAY.

PLEASE ALLOW AN ADDITIONAL 5 – 7 BUSINESS DAYS AFTER WE RECEIVE YOUR PACKAGE TO PROCESS YOUR RETURN.

ALL UNBOX WILL BE VIDEO RECORD FOR PROOF OF ITEM CONDITION.

IT IS AT CALIMET’S DISCRETION TO DETERMINE IF THE RETURNED PRODUCT QUALIFIES FOR A REFUND. RETURNED PACKAGES OR PRODUCTS THAT HAVE DAMAGES OR SIGN OF USE WHICH IS AFFECT THEIR RESALE VALUES WILL BE CONSIDERED AS “NOT IN ORIGINAL CONDITION” AND 25% TO 50% RESTOCK FEE WILL BE APPLY DEPEND ON YOUR RETURN CONDITION.

ALL REFUNDS ARE SUBJECT TO A 5% MERCHANT PROCESSING FEE PLUS ANY OTHER FEES (SUCH AS SHIPPING FEE, RESTOCK, ETC…) INCURRED DURING THE RETURNING PROCESS UNLESS RETURNS ARE MADE DUE TO THE FULFILLMENT MISTAKE.

FINAL REFUND AMOUNT WILL BE ISSUED TO ORIGINAL FORM OF PAYMENT OR STORE CREDIT WITHIN 1 – 3 BUSINESS DAYS OF APPROVED. ADDITIONAL PROCESSING TIME IS NORMAL FOR CREDIT CARD COMPANIES TO PROCESS A CREDIT AND CAN VARY DEPENDING ON YOUR FINANCIAL INSTILUTION.

FOR BUNDLE ORDERS THAT CONTAIN DISCOUNTED PRODUCTS, CUSTOMER ARE NOT PERMITTED TO REQUEST SEPARATE REFUNDS FOR INDIVIDUAL PRODUCTS IN A BUNDLE.

ANY SHIPPING, HANDLING OR ADDITIONAL COST ASSOCIATED WITH SUCH PRODUCT ARE NONREFUNDABLE UNLESS THE RETURN REASON IS DUE TO OUR MISTAKE OR A PRODUCT DEFECT.

SALE AND CLEARANCE ITEMS ARE FINAL SALE, AND ARE NOT RETURNABLE.​

CALIMET WILL NOT PROCESS NON-RETURNABLE ITEMS. WE WILL NOTIFY YOU VIA EMAIL, AND YOU WILL BE RESPONSIBLE FOR HAVING THE NON-RETURNABLE ITEMS SHIPPED BACK TO YOU. WE ARE NOT RESPONSIBLE IF THE CUSTOMER DOES NOT CLAIM THE ITEMS WITHIN 3 DAYS OF EMAIL NOTIFICATION.

IF YOU RECEIVE A DAMAGED, DEFECTIVE, OR THE WRONG ITEM(S), PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AND PROVIDED THE ORDER NUMBER(S) WITHIN 14 DAYS FROM THE SHIP DATE. ONCE, WE APPROVE THE RETURN OR EXCHANGE OF THE DAMAGED, DEFECTIVE, OR THE WRONG ITEM(S), WE WILL PROVIDE YOU WITH A PRE-PAID TRACKABLE SHIPPING LABEL VIA EMAIL. AFTER WE RECEIVE THE ITEM(S), WE WILL SEND YOU OUT THE REPLACEMENT ITEM OR OFFER YOU A REFUND AS ORIGINAL PAYMENT OR STORE CREDIT.

A RESTOCKING FEE OF 15% WILL BE ASSESSED ON ORDERS THAT ARE REFUSED OR UNCLAIMED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO A NOT-DELIVERABLE ADDRESS. THE ORIGINAL SHIPPING WILL NOT BE REFUNDED.

YOU CAN REVIEW THE MOST CURRENT VERSION OF THE RETURN AND EXCHANGE POLICY AT ANY TIME AT THIS PAGE.

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO UPDATE, CHANGE OR REPLACE ANY PART OF THESE SHIPPING POLICY BY POSTING UPDATES AND CHANGES TO OUR WEBSITE. IT IS YOUR RESPONSIBILITY TO CHECK OUR WEBSITE PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF OR ACCESS TO OUR WEBSITE OR THE SERVICE FOLLOWING THE POSTING OF ANY CHANGES TO THESE RETURN AND EXCHANGE POLICY CONSTITUTES ACCEPTANCE OF THOSE CHANGES.